ALL OUTLET SALES ARE FINAL.
All pricing at Cinnamon Street Kids is in Australian Dollars (AUD) and includes GST. CSK reserves the right to change pricing at our discretion and without notice.
We hope that you have thoroughly enjoyed your online shopping experience with us and we look forward to bringing you more new and exciting products in the future.
Should you have any inquires about our products or making a selection, our
friendly staff are only too happy to help with any questions you may have.
We are always thrilled to make suggestions or help put together an amazing gift for that special person.
Cinnamon Street Kids is dedicated to providing the best customer service and quality products. We will always aim to make sure that all the products listed on our webstore are currently in stock and pricing is correct.
You can contact us firstname.lastname@example.org or on 0747832652 during business hours. Sometimes we don't always have our styles and brands on our webstore call us and we can post to you, no problems!
You must contact us within 7 days of your purchase with a receipt of your purchase so the problem can be handled swiftly.
Of course we expect that products will be returned as new, with tags, and in its original packaging. The item must be unworn, unwashed and in the original condition.
Cinnamon Street Kids are not always entitled to offer refunds. For example, the consumer guarantees do not apply if you get what you ask for but simply change your mind, found it cheaper somewhere else or had no use for it.
We do not refund you if you simply change your mind. We do not offer any refunds on postage paid.
We will offer an exchange or a store credit on non-sale items. PLEASE NOTE we do not refund on sale/discounted items.
Store credits will be emailed as a online gift card to the same email address you purchased with. Our store credits do not expire.
PLEASE NOTE orders will not be cancelled after checkout for any reasons, that include but not limited to - change of mind, fail to apply a code.
For all returns please mail to the following address
Cinnamon Street Kids
86 Queen Street
You can choose a new item/s which you would like to exchange they will be held for you until we receive your returns.
Returns must be at the customers expense. Returns for exchange must include a self addressed prepaid satchel for your new items to be returned.
Our returns policy is compliant with Australian Consumer Law and if you have any queries or questions regarding our policy, please do not hesitate to contact our customer service team.
We try very hard to keep our postage at an affordable rate for our customers. Cinnamon Street Kids will send your order REGULAR for $9.95 or EXPRESS for $14.95 on all orders up to 3kg.
We aim to have your order dispatched the day of your order using Australia Post. However during sale periods please allow up to 24hrs for your order to be dispatched.
Should you need something in a hurry we will do our best to accommodate however we can not always guarantee a delivery time.
We process orders on business days, which are Monday to Friday and exclude public holidays. If you purchase any of the Products on a non-business day, we will process the order on the next business day.
We cannot guarantee delivery times, however, you should receive your delivery within 2-5 business days depending on where you live.
Once we have processed and sent your order, you will receive a tracking number. You can then track your order via Australia Post
Once we have shipped the item and it is with the shipping provider, it becomes the responsibility of the receiver.
We currently do not offer insurance on our shipping.
Whilst we will do everything in our power to assist should items become lost or damaged in transit, Cinnamon Street Kids is not responsible for any items lost or damaged in transit.
We will be offering free local pickup/delivery to the Ayr - Burdekin Region.
INTERNATIONAL SHIPPING all international shipping orders are shipped via Australia post (registered post international).
We have a flat international delivery fee of $25 dollars anywhere in the world.
We offer a lovely complimentary gift wrapping service both instore and online. Let us know at checkout when ordering online and we can gift wrap for you.
From time to time items that are listed as in stock may in fact not be. We apologize if this error does occur and we will contact you within 3 business days to discuss an agreeable alternative or a full refund.
All Pre-orders will be sent ASAP as soon as we receive the goods.
FAULTY ITEMS OR DAMAGES
All our items are thoroughly checked for any faults before being packed and wrapped. However if any products are found faulty or damaged please contact us within 5 working days to arrange a solution.
Any personal information that you provide to us including name, address,e-mail telephone number will be kept confidential and not given out under any circumstances.
Cinnamon Street Kids does not keep any credit card details you may provide on our cinnamonstreetkids.com.au webstore. You credit card details are processed through Pay Pal and Shopify payments through the webstore, which is then linked to our merchant bank accounts.